Want to Work Remote in the US Real Estate Industry? Want a Career Path you can be confident in?

1. Do you have experience in US-based customer service?
2. Are you committed to ongoing personal and professional development?
3. Would you love to be part of a stable and growing Residential Real Estate Property Management team?

If you answered "Yes" to these questions, we could be the perfect match! At GC Realty & Development, LLC, we are a Chicago-based Residential Property Management company overseeing 1,400 residents. We've achieved consistent growth year after year, providing our team with stability and exciting opportunities to grow alongside us.

Role Summary

The Tenant Relations Specialist at GC Realty & Development is at the forefront of delivering the GC Realty Experience-a standard of excellence in the Property Management industry. This role is essential in ensuring every resident has a remarkable feeling and is supported throughout their journey with us. You have to like to make people happy in this role.

What You Get:

• Hourly - $5.00-$7.00(USD) Paid Weekly
• Annual Performance Bonus - Up to 5% of wages(Effective 2025 calendar year)
• Google Reviews - $25 for any 5 star review mentioned in
• Better Book Club - Up to $500 in a calendar year to read
• Paid Time Off - 10 Days(Accrued)
• Paid Birthday - 1 Day(Take during month of bday)
• Paid Holidays - 7 Days

What You'll Do:

• Deliver the GC Realty Experience: Uphold GC Realty & Development's high standards by providing seamless, professional interactions that build trust and deliver exceptional service to residents and clients.
• Manage Resident Communication: Serve as the main contact for residents, handling all calls, chats, texts, and emails. Respond promptly to ensure issues are resolved efficiently and professionally.
• Email and Task Management: Monitor and prioritize emails and texts, ensuring timely and effective responses to maintain clear and organized communication.
• Support Team and Cross-Department Collaboration: Work with Leasing, Maintenance, and Accounting to address resident concerns and align resolutions with company goals and resident satisfaction.
• Participate in Meetings and Professional Growth: Attend weekly RST and one-on-one meetings with the Resident Experience Manager. Share ideas, actively engage, and embrace opportunities to grow professionally and improve team performance.
• Problem Reporting and Issue Resolution: Identify and report process challenges. Use L10 meetings to collaborate on solutions and work with the team and manager to implement improvements.
• Additional Duties and Flexibility: Support other Resident Services Team roles as needed and complete tasks assigned by the Resident Services Manager to ensure smooth team operations.

What You Bring:

• 3 years of customer experience is required; we expect you to want to talk to people and help them all day long.
• Confident in handling challenging resident conversations.
• Fluent in English with a neutral accent.
• Proactive, detail-oriented, and able to remain calm under pressure.
• Reliable work-from-home setup.

The GC Realty Experience™

For over 20 years, GC Realty & Development has been an industry leader, guided by our core values: RESPONSIVE, OWN IT, GET IT DONE, and BETTER RESULTS. Providing exceptional service is what we do every day.

We recently updated our core values to include "GET IT DONE" because, looking back, our most successful team members were the ones who embodied that mindset. Does that sound like you?

Ready for the challenge? Check out our reputation online and learn more about us through our podcast, Straight Up Chicago Investor.